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By: Pascal PERRY

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Product Support Functions & Features

Functionality below includes Product support through call center operation on 24x7x365 global availability;Training available seven days a week;Five day work week;Nominated working hours;Dedicated resources to support inquiries;Support engineers are deployed at both owned and remote sites;.. Product Support Functions & Features are an important module of the comprehensive BI RFP Template.

The BI RFP template with Product Support Functions & Features for BI is a Microsoft Excel spreadsheet (.xlsx) featuring a total of 1955 decision criteria. The BI RFP template allows you to quickly and easily prepare the business, functional, and technical requirements sections of the solicitation package you'll send to BI software vendors. It ensures for:

  • complete response from each BI software vendor
  • deep and accurate evaluation of submitted BI proposals
  • impartial side-by-side comparison of BI solutions evaluated
  • rational and documented selection of the best matching BI system

The BI software comparison report can save you up to 90% of the time you would have otherwise spent comparing all the BI solutions from scratch.

The Product Support Functions & Features comprise the following elements:

  • Product support through call center operation on 24x7x365 global availability

    Product support through call center operation on 24x7x365 global availability, Product Support Functions & Features
  • Training available seven days a week

    Training available seven days a week, Product Support Functions & Features
  • Five day work week

    Five day work week, Product Support Functions & Features
  • Nominated working hours

    Nominated working hours, Product Support Functions & Features
  • Dedicated resources to support inquiries

    Dedicated resources to support inquiries, Product Support Functions & Features
  • Support engineers are deployed at both owned and remote sites

    Support engineers are deployed at both owned and remote sites, Product Support Functions & Features

TEC Advisor can save you up to 90% of the time you would have otherwise spent figuring out on your own which BI solution is the best for your needs.

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Functions and Features