E-mail response management uses web forms and rules based routing to manage inbound e-mails, which may prompt automatic e-mail confirmations and responses. It can further allow for customer data integration and reporting.. E-Mail Response Management Functions & Features are an important module of the comprehensive CRM RFP Template.
The CRM RFP template with E-Mail Response Management Functions & Features for CRM is a Microsoft Excel spreadsheet (.xlsx) featuring a total of 1363 decision criteria.
The CRM RFP template allows you to quickly and easily prepare the business, functional, and technical requirements sections of the solicitation package you'll send to CRM software vendors. It ensures for:
complete response from each CRM software vendor
deep and accurate evaluation of submitted CRM proposals
impartial side-by-side comparison of CRM solutions evaluated
rational and documented selection of the best matching CRM system
The CRM software comparison report can save you up to 90% of the time you would have otherwise spent comparing all the CRM solutions from scratch.
E-mail routing and categorizing uses advanced natural language processing and semantic analysis automation to enable faster problem resolution times. It analyzes e-mail messages to determine the user's request and will either automatically respond to the message with a personalized answer or intelligently route the request to an agent. E-Mail Routing and Categorizing, E-Mail Response Management Functions & Features
Main modules covered Efficient procedures for starting up and shutting down the applications supporting multichannel interaction;Change configuration while application is in production and running; supports real-time configuration changes based on CIC operating environment;Effectively handle procedures for changing configuration parameters, both while in and out of production;Efficiently manage system memory and clean-up;Handle a desirable number of concurrent sessions in production;Seamlessly restart and recover architecture in the event of a server failure;. Error Handling, E-Mail Response Management Functions & Features
TEC Advisor can save you up to 90% of the time you would have otherwise spent figuring out on your own which CRM solution is the best for your needs.