Queue and Work List Definition Functions & Features
This covers Define relationships between queues, activities, and how they correspond to support the different mapping definitions--i.e., one queue for many activities, one-to-one mapping, and custom mapping;Static and dynamic association between queues and activities;Definition of preset sorts at build-time--e.g., LIFO sort, alphabetic sort--so they can later be invoked by participants to sort their queues at run-time;Define the run-time, activity-level and work-item-level priority of the different instances and cases within the process;Push or assign work to participants as well as allow participants to pull work from their queues;Sorting work queues on variable criteria as well as custom, user-defined criteria;.. Queue and Work List Definition Functions & Features are an important module of the comprehensive CRM RFP Template.
The CRM RFP template with Queue and Work List Definition Functions & Features for CRM is a Microsoft Excel spreadsheet (.xlsx) featuring a total of 1363 decision criteria. The CRM RFP template allows you to quickly and easily prepare the business, functional, and technical requirements sections of the solicitation package you'll send to CRM software vendors. It ensures for:
- complete response from each CRM software vendor
- deep and accurate evaluation of submitted CRM proposals
- impartial side-by-side comparison of CRM solutions evaluated
- rational and documented selection of the best matching CRM system