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By: Peter Poletti

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Call Management Functions & Features

Major modules covered Identifies customer site and dates calls;Call queue sequencing options;Customizable call priority sequencing;Call routing and prioritization;Priority and deadline codes;Call escalation;.. Call Management Functions & Features are an important module of the comprehensive ERP RFP Template for Discrete Manufacturing.

The ERP RFP template with Call Management Functions & Features for ERP is a Microsoft Excel spreadsheet (.xlsx) featuring a total of 3761 decision criteria. The ERP RFP template allows you to quickly and easily prepare the business, functional, and technical requirements sections of the solicitation package you'll send to ERP software vendors. It ensures for:

  • complete response from each ERP software vendor
  • deep and accurate evaluation of submitted ERP proposals
  • impartial side-by-side comparison of ERP solutions evaluated
  • rational and documented selection of the best matching ERP system

The ERP software comparison report can save you up to 90% of the time you would have otherwise spent comparing all the ERP solutions from scratch.

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The Call Management Functions & Features comprise the following elements:

  • Identifies customer site and dates calls

    Identifies customer site and dates calls, Call Management Functions & Features

  • Call queue sequencing options

    Call queue sequencing options, Call Management Functions & Features

  • Customizable call priority sequencing

    Customizable call priority sequencing, Call Management Functions & Features

  • Call routing and prioritization

    Call routing and prioritization, Call Management Functions & Features

  • Priority and deadline codes

    Priority and deadline codes, Call Management Functions & Features

  • Call escalation

    Call escalation, Call Management Functions & Features

TEC Advisor can save you up to 90% of the time you would have otherwise spent figuring out on your own which ERP solution is the best for your needs.

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Functions and Features