Customer Relationship Management (CRM) Functions & Features
Customer relationship management (CRM) covers a wide range of functionality, including campaign and leads management, sales force automation, customer service, etc. Most enterprise resource planning (ERP) solutions cover basic CRM functionality, including functionality for electronic commerce (online catalogs, Web-based interfaces for orders) and CRM (interfacing with phone systems, personal digital assistants [PDAs], e-mail tools, etc.).. Customer Relationship Management (CRM) Functions & Features are an important module of the comprehensive ERP RFP Template for Discrete Manufacturing.
The ERP RFP template with Customer Relationship Management (CRM) Functions & Features for ERP is a Microsoft Excel spreadsheet (.xlsx) featuring a total of 3761 decision criteria. The ERP RFP template allows you to quickly and easily prepare the business, functional, and technical requirements sections of the solicitation package you'll send to ERP software vendors. It ensures for:
- complete response from each ERP software vendor
- deep and accurate evaluation of submitted ERP proposals
- impartial side-by-side comparison of ERP solutions evaluated
- rational and documented selection of the best matching ERP system