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By: Peter Poletti

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Customer Service and Returned Goods Handling Functions & Features

Goods may be returned by customers either because of their low quality or simply because the customers do not need the products they received. Depending on the situation, organizations define workflows to accept or reject the returned products. Functionality for customer service and returned good handling include tracking customer complaints, creating and managing documents for returns, and reporting statistics on what has been returned, by whom, for what reason, etc.. Customer Service and Returned Goods Handling Functions & Features are an important module of the comprehensive ERP RFP Template for Discrete Manufacturing.

The ERP RFP template with Customer Service and Returned Goods Handling Functions & Features for ERP is a Microsoft Excel spreadsheet (.xlsx) featuring a total of 3761 decision criteria. The ERP RFP template allows you to quickly and easily prepare the business, functional, and technical requirements sections of the solicitation package you'll send to ERP software vendors. It ensures for:

  • complete response from each ERP software vendor
  • deep and accurate evaluation of submitted ERP proposals
  • impartial side-by-side comparison of ERP solutions evaluated
  • rational and documented selection of the best matching ERP system

The ERP software comparison report can save you up to 90% of the time you would have otherwise spent comparing all the ERP solutions from scratch.

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The Customer Service and Returned Goods Handling Functions & Features comprise the following elements:

  • Customizable enquiry procedures

    Allows enquiry procedures as determined by the user. Customizable enquiry procedures, Customer Service and Returned Goods Handling Functions & Features

  • Provides real-time product inventory and delivery status

    Provides real-time product inventory and delivery status, Customer Service and Returned Goods Handling Functions & Features

  • Order inquiry link to manufacturing status, capacity, ATP yield, and inventory status

    Order inquiry link to manufacturing status, capacity, ATP yield, and inventory status, Customer Service and Returned Goods Handling Functions & Features

  • Access of customer and customer order information through a single screen, including open orders; order details, status, and history; invoicing, credit details, and payment application

    Access of customer and customer order information through a single screen, including open orders; order details, status, and history; invoicing, credit details, and payment application, Customer Service and Returned Goods Handling Functions & Features

  • Invoices can be viewed or modified online

    Invoices can be viewed or modified online, Customer Service and Returned Goods Handling Functions & Features

  • Partial shipment against purchase order

    Partial shipment against purchase order, Customer Service and Returned Goods Handling Functions & Features

TEC Advisor can save you up to 90% of the time you would have otherwise spent figuring out on your own which ERP solution is the best for your needs.

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Functions and Features