Field Service and Repairs Functions & Features

Field service and repairs administers installed-base service agreements and checks contracts and warranties when customers call for help.. Field Service and Repairs Functions & Features are an important module of the comprehensive ERP RFP Template for Discrete Manufacturing.

The ERP RFP template with Field Service and Repairs Functions & Features for ERP is a Microsoft Excel spreadsheet (.xlsx) featuring a total of 3761 decision criteria. The ERP RFP template allows you to quickly and easily prepare the business, functional, and technical requirements sections of the solicitation package you'll send to ERP software vendors. It ensures for:

complete response from each ERP software vendor
deep and accurate evaluation of submitted ERP proposals
impartial side-by-side comparison of ERP solutions evaluated
rational and documented selection of the best matching ERP system

The ERP software comparison report can save you up to 90% of the time you would have otherwise spent comparing all the ERP solutions from scratch.

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The Field Service and Repairs Functions & Features comprise the following elements:

Call Management
Major modules covered Identifies customer site and dates calls;Call queue sequencing options;Customizable call priority sequencing;Call routing and prioritization;Priority and deadline codes;Call escalation;. Call Management, Field Service and Repairs Functions & Features
Field Service Management
Functionality covered Maintains shipment history by product or customer;Tracks revisions by serial number via engineering change interface;Cross-references serial numbers and engineering change orders;Tracks serial numbers and service agreements;Maintains customer–product cross-referencing;Contract numbers and service agreements;. Field Service Management, Field Service and Repairs Functions & Features
Service Training Management
Major modules covered Tracks the training status of individuals or organizations within the service network;Customer training class management;. Service Training Management, Field Service and Repairs Functions & Features
Processing and Statusing
Major modules include Conformance and processing per QS9000;On-line order statusing;On-line inquiry of product or serial number repair/service history;On-line inquiry of product or serial number repair/service history across business units;Support processing of machine generated auto notification for preventive maintenance or failure;Cataloguing and circulation of technical bulletins;. Processing and Statusing, Field Service and Repairs Functions & Features
Service Contracts Management
Functionality below includes Service contract type established by user;Service contract coverage codes;Service contract and warranty numbers;Renewal and expiration dates;Multiple service contract coverage options;Contract costs, terms, and conditions;. Service Contracts Management, Field Service and Repairs Functions & Features
Service Order Management
It includes Component search by serial number;Component search by owner, location, or warranty;Sales and service activity updates;Items on shipment;Remote and on-site sales entry tool for quoting/estimating, ordering, inquiry, and customer profile analysis;Customizable system generated customer order templates for product, installation service, service request, and service contract;. Service Order Management, Field Service and Repairs Functions & Features

TEC Advisor can save you up to 90% of the time you would have otherwise spent figuring out on your own which ERP solution is the best for your needs.

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Field Service and Repairs Functions & Features

Call Management

Field Service Management

Service Training Management

Processing and Statusing

Service Contracts Management

Service Order Management